Blog

In every corner of healthcare, there are patients whose needs simply cannot be met with standard prescriptions. Off-the-shelf medications are designed to serve the largest number of people possible, but not every patient fits neatly into that model. Some require unique doses, alternative delivery methods, or combinations of medications that are not commercially available. Others cannot tolerate certain fillers, dyes, or preservatives commonly found in mass-produced drugs. For these patients, customized medication is essential.Read More

How long have you been with Mac’s Pharmacy? I grew up in the family business—Mac’s Pharmacy was started by my dad, Mac, in 1989. I’m the oldest of four (Mike, Tim, and Elisa are my siblings), and I have memories all the way back to my high school years at the Washington Pike store. I ran the cash register, stocked and cleaned shelves (back when people could still smoke inside!), and once I got my driver’s license, I made deliveries.Read More

When you meet Hamilton Borden, one of the first things you notice is his steady presence and genuine care for people. Though he’s only been with Mac’s Pharmacy Townsend for a few months, Hamilton brings more than 15 years of pharmacy experience, a heart for teaching, and a passion for helping patients live healthier, more independent lives. From coaching his kids’ sports teams to mentoring pharmacy students, Hamilton has always been someone who invests in people — and that’s exactly what makes him such a great fit for the Mac’s family.Read More

Employee Spotlight: Faith Williams

If you’ve ever met Faith Williams, you know she has a big heart, a deep love for helping others, and a resilience that’s hard to put into words. Faith has been part of the Mac’s Pharmacy family for four years, but her journey into pharmacy began long before she ever put on a name badge.Read More

Retired U.S. Air Force. Pharmacist. Poppa. Distillery Owner. Hometown Hero.

Mark joined the Mac’s family just two months ago as a pharmacist, but he’s spent his whole life serving others. Before that, he worked at Food City on West Broadway—but his path to pharmacy is anything but typical. He retired from the United States Air Force after a decorated 20-year career in Advanced Core Medical Command—a highly specialized role with the kind of leadership, training, and responsibility most of us only hear about in movies. He’s a 90% service-connected disabled veteran, proud husband, father of four, and Poppa to two grandkids. His story is full of grit, growth, and gratitude—and trust us when we say, he’s bringing way more than prescriptions to the counter. You’ll rarely catch Mark in a plain white coat—most days, he’s in a Hawaiian shirt, because as he puts it, “I like to carry a little vacation in my spirit.”Read More

If you’ve ever walked into Mac’s Pharmacy in Oak Ridge and been greeted by a warm smile, a kind word, or someone who remembers your prescription, your story, and maybe even your favorite candy—then you’ve probably met Tiffany Neeley.  Tiffany has been part of the Mac’s family from the very beginning, bringing heart, hustle, and a whole lot of care to everything she does.Read More

Employee Spotlight: Brenda Underwood
Customer Service • Mac’s Pharmacy North Knoxville

Also known as: “Mamaw Brenda” to about half of East Tennessee

When you walk into Mac’s Pharmacy on Washington Pike, you don’t just get greeted — you get seen, remembered, and if you’re lucky, handed a sucker by the one and only Brenda Underwood. Brenda isn’t just a cashier — she’s a warm hug in human form, a storybook of local history, and a source of comfort to anyone who needs it. From kids to customers recovering from life’s hardest battles, Brenda is a reminder that community care still exists… and she’s been delivering it with love since 2011.Read More

Employee Spotlight: Katie Veal
Pharmacy Technician | Mac’s Pharmacy – City Drug

Meet Katie Veal, one of the newest Pharmacy Technicians at City Drug in Maryville. Katie brings a fresh, fun energy to the team—along with a whole lot of heart and hustle. Whether she’s answering phones, helping patients, or staying on top of prescriptions, Katie does it all with a smile… and usually a good story or two to go with it.Read More

Name: Kathy Nolan
Kathy grew up in Nashville and graduated from Western Kentucky University. She moved to Knoxville in 1992 to be closer to her parents and her sister, who’s a teacher at Tate’s School.Read More