In a small town, people notice the details. A familiar face behind the counter, a pharmacist who remembers your history, or a quick answer to a health question all carry more weight when healthcare options are limited. For Townsend residents, having a single pharmacy in town serves as an anchor for wellness and trust in a community where personal connections are valued.Read More
A good pharmacy feels like a steady hand on your shoulder. For Department of Labor patients, that steady hand matters even more. Federal injury claims, prior authorizations, complex formularies, and the pressure to return to work can turn a simple prescription into a complex maze. Read More
How long have you been with Mac’s Pharmacy? I grew up in the family business—Mac’s Pharmacy was started by my dad, Mac, in 1989. I’m the oldest of four (Mike, Tim, and Elisa are my siblings), and I have memories all the way back to my high school years at the Washington Pike store. I ran the cash register, stocked and cleaned shelves (back when people could still smoke inside!), and once I got my driver’s license, I made deliveries.Read More
When you meet Hamilton Borden, one of the first things you notice is his steady presence and genuine care for people. Though he’s only been with Mac’s Pharmacy Townsend for a few months, Hamilton brings more than 15 years of pharmacy experience, a heart for teaching, and a passion for helping patients live healthier, more independent lives. From coaching his kids’ sports teams to mentoring pharmacy students, Hamilton has always been someone who invests in people — and that’s exactly what makes him such a great fit for the Mac’s family.Read More
Employee Spotlight: Faith Williams
If you’ve ever met Faith Williams, you know she has a big heart, a deep love for helping others, and a resilience that’s hard to put into words. Faith has been part of the Mac’s Pharmacy family for four years, but her journey into pharmacy began long before she ever put on a name badge.Read More
Mark joined the Mac’s family just two months ago as a pharmacist, but he’s spent his whole life serving others. Before that, he worked at Food City on West Broadway—but his path to pharmacy is anything but typical. He retired from the United States Air Force after a decorated 20-year career in Advanced Core Medical Command—a highly specialized role with the kind of leadership, training, and responsibility most of us only hear about in movies. He’s a 90% service-connected disabled veteran, proud husband, father of four, and Poppa to two grandkids. His story is full of grit, growth, and gratitude—and trust us when we say, he’s bringing way more than prescriptions to the counter. You’ll rarely catch Mark in a plain white coat—most days, he’s in a Hawaiian shirt, because as he puts it, “I like to carry a little vacation in my spirit.”Read More
If you’ve ever walked into Mac’s Pharmacy in Oak Ridge and been greeted by a warm smile, a kind word, or someone who remembers your prescription, your story, and maybe even your favorite candy—then you’ve probably met Tiffany Neeley. Tiffany has been part of the Mac’s family from the very beginning, bringing heart, hustle, and a whole lot of care to everything she does.Read More
When you walk into Mac’s Pharmacy on Washington Pike, you don’t just get greeted — you get seen, remembered, and if you’re lucky, handed a sucker by the one and only Brenda Underwood. Brenda isn’t just a cashier — she’s a warm hug in human form, a storybook of local history, and a source of comfort to anyone who needs it. From kids to customers recovering from life’s hardest battles, Brenda is a reminder that community care still exists… and she’s been delivering it with love since 2011.Read More
Meet Katie Veal, one of the newest Pharmacy Technicians at City Drug in Maryville. Katie brings a fresh, fun energy to the team—along with a whole lot of heart and hustle. Whether she’s answering phones, helping patients, or staying on top of prescriptions, Katie does it all with a smile… and usually a good story or two to go with it.Read More
Name: Kathy Nolan
Kathy grew up in Nashville and graduated from Western Kentucky University. She moved to Knoxville in 1992 to be closer to her parents and her sister, who’s a teacher at Tate’s School.Read More
Jerry was born and raised in Townsend, Tennessee, where his parents, Jean and Jerry Sullivan, owned the local Exxon station (The Townsend Shopping Center) for over 50 years. He attended Townsend Elementary, Walland Middle School, and graduated from Heritage High. As the oldest of four boys, Jerry’s family roots run deep in East Tennessee. One of his brothers now lives in Wisconsin, another in Clinton, and the youngest works with Foothills Excavating in Alcoa.Read More
Let’s Weather It Together
On Fibromyalgia Awareness Day, we recognize the invisible battle many of our patients fight daily. At Mac’s Hometown Pharmacy, we’re more than just a pharmacy—we’re a partner in your care. Whether you are newly diagnosed or have been living with fibromyalgia for years, we’re here to help you discover personalized relief that fits you. We believe in treating people—not just prescriptions. And if you live with fibromyalgia, you already know how frustrating it can be to explain your pain over and over again to people who don’t always get it.
